At Celure Watches, we take pride in offering high-quality timepieces and accessories. Customer satisfaction is our priority, and we want you to feel confident when shopping with us. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
- Eligibility for Returns
You may request a return if:
The product is unused, unworn, and in its original packaging.
The watch is free from scratches, marks, or signs of wear.
All original tags, manuals, and accessories are included.
Proof of purchase (order confirmation or receipt) is provided.
- Non-Returnable Items
Certain products are not eligible for return, including:
Watches that have been worn, resized, or altered.
Products showing signs of damage due to misuse.
Clearance or sale items marked as final sale.
Customized or engraved watches.
- Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you purchased:
Contact us immediately at info@celurewatches.store
with your order details and photos of the item.
After verification, we will arrange a replacement, exchange, or refund, depending on availability and your preference.
In such cases, Celure Watches will cover the return shipping costs.
- Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed through the original method of payment.
Processing times may vary depending on your bank or payment provider.
- Exchanges
Exchanges may be offered for eligible products, subject to stock availability.
If the desired item is unavailable, you may choose a different product or request a refund.
- Shipping Costs
Customers are responsible for return shipping costs for voluntary returns (e.g., change of mind).
Shipping costs are non-refundable except when the return is due to a damaged, defective, or incorrect item.
- Contact Us
If you need assistance with a return, refund, or exchange, please contact our support team:
📧 Email: info@celurewatches.store
📍 Address: 1st Floor, Al-Rehman Chamber, 79 East AKM Fazl-ul-Haq Rd, Block G, G 7, Pakistan
